PRIVACY POLICY

By accessing or using https://jsemceeacademy.com (the "Website"), registering for our webinars, workshops, courses, coaching programmes, events or any other services provided by JS Emcee Academy, JS Studio Group, or its affiliated entities (collectively referred to as the "Company"), you acknowledge that you have read, understood and agree to be bound by this Privacy Policy.

What Information Do We Collect?

We receive, collect and store any information you voluntarily provide through our Website or by communicating with us through any channel, including but not limited to your name, contact number, email address, demographic information and any other information you choose to provide.

In addition, we may automatically collect certain technical information, including your Internet Protocol (IP) address, browser type, device information, operating system, pages visited, browsing behaviour, referral source, session duration and other usage statistics. We may use cookies and similar technologies to improve your browsing experience, analyse website traffic and understand user behaviour. Please refer to our Cookies Policy for further information regarding our use of cookies.

We may also collect information relating to your interactions with our Website and Services, including comments, feedback, enquiries, testimonials, survey responses, event registrations and participation records.

Where you purchase any products or services through our Website, we may collect information necessary to process your transaction, including your billing information, payment details and other information required by our authorised payment service providers. The Company does not store your complete credit card or debit card details.

Your personal information will only be collected and processed for the purposes described in this Privacy Policy.

Why Is the Information Being Collected?

We collect your personal information for the following purposes:

To provide, administer and improve our Website and Services.

To process your registrations, purchases and payments.

To provide customer support and respond to your enquiries.

To communicate with you regarding your registrations, classes, webinars, workshops, events or purchases.

To send administrative notices, updates, security alerts and changes to our policies.

To send you newsletters, educational content, promotional materials, event invitations and marketing communications relating to our products and services.

To analyse user behaviour and improve our programmes, Website and customer experience.

To generate statistical and analytical information for business improvement purposes.

To comply with applicable legal and regulatory requirements.

To protect the Company's legal rights and interests where necessary.

With your consent where required under applicable law, we may also use your personal information for direct marketing purposes, including informing you about new courses, workshops, webinars, coaching programmes, events, promotions, special offers and educational resources that may be relevant to you.

We may contact you via telephone, WhatsApp, SMS, email or other communication channels that you have provided to us.

Which Third Parties Do We Share Information With?

We may share your personal information with our affiliated companies, authorised employees, trainers, contractors and service providers where necessary for the operation of our business and the delivery of our Services.

We may also disclose your personal information to third-party service providers who assist us in providing our Services, including but not limited to payment gateway providers, cloud hosting providers, email service providers, customer relationship management (CRM) platforms, webinar platforms, marketing platforms, analytics providers, accountants, auditors, legal advisers and other professional advisers. Such parties are required to maintain the confidentiality of your personal information and process it only for authorised purposes.

Where payment is made through our Website, your payment information may be processed by our authorised payment gateway providers. The Company does not retain your full payment card information.

We may disclose your personal information where required by law, court order, governmental authority or where such disclosure is necessary to protect the rights, property or safety of the Company, our users or others.

How Will We Communicate With You?

We may communicate with you regarding your registrations, purchases, enquiries, classes, webinars, workshops, events, coaching programmes and other Services.

We may also contact you to provide customer support, request feedback, conduct surveys, notify you of updates, introduce new products or services, or where necessary to enforce our agreements or comply with applicable laws.

Such communications may be made via email, telephone, WhatsApp, SMS or any other communication method you have provided to us.

Accessing and Amending Personal Information

You may request access to, correction of or update to your personal information held by the Company at any time.

If you wish to access, correct, update or request deletion of your personal information, please contact us at:

Email: [email protected]

The Company reserves the right to retain certain information where required by applicable law or where necessary for legitimate business purposes.

Personal Data Protection

The Company is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA").

We take reasonable administrative, technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, misuse or destruction.

Changes to this Privacy Policy

The Company reserves the right to amend or update this Privacy Policy at any time without prior notice.

Any amendments shall take effect immediately upon publication on the Website. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

Your continued use of the Website or our Services following the publication of any revised Privacy Policy shall constitute your acceptance of such amendments.